Shipping Policy

Shipping Charges
Please note that shipping charges are calculated based on actual weight and delivery address. We use multiple facilities to ship items so orders may often arrive in multiple shipments. When ordering a variety of products, your order may come in multiple boxes and arrive on different days as they may have been dispatched from multiple warehouses. Please note that the actual shipping charge will not appear in your cart until after you have entered your shipping address details. Until such time an estimated shipping fee is provided which may not be actual.

NOTE: If you notice that your shipping fees are exceeding your expectations it may be due to having products dispatched from multiple warehouses. Please contact us so we can help you consolidate your order to ship from fewer warehouses if it’s possible.

Shipping Times
COVID-19 UPDATE: Although we will try our hardest to adhere to our regular guidelines below, there may at times be a 24-48 hour processing time delay due to decreased staff and/or facility closures. In such cases all orders will be processed as quickly as possible with the specified shipping options chosen.

Orders for in-stock items shipped via regular Ground delivery will be shipped immediately from our nearest warehouse on the same working day, if placed before 3:30 p.m. EST. Orders choosing 2-day shipping must be placed by 2:30pm in order to be processed for shipment on the same working day. Please note that Saturday delivery is not an option and that 2-Day Shipping is a reference to 2 business days. Choosing 2-day shipping does not guarantee that you will receive your order in two business days, as this would only pertain to items in stock. If an item is out of stock, items will be shipped via the selected method of shipping once the items arrive in stock. Therefore, items chosen to ship via FedEx Ground will take 1-5 business days to arrive, and items chosen to ship 2-day delivery will take two days to arrive, once the item is shipped. Unless the item is indicated as a special order item, most items will ship within 24-72 hours.

Please note that all orders with a combined weight in excess of 150lbs will require a freight quote and that your order will be placed on hold until such time that a freight quote is provided, approved and paid. The shipping amount shown at time of order is for Ground Shipping only and does not apply for orders in excess of 150lbs. Orders in excess of 150lbs will be held until a freight quote is provided and approved by the customer.

Damaged Merchandise
We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. The carrier is responsible for merchandise after it leaves our warehouse.

For your protection, please follow these procedures:

Carefully inspect each carton for damage.
Check shipment against carrier’s delivery receipt to make sure you received all cartons listed.
Have the driver note shortages or damage, even if slight, on the delivery receipt.
Immediately after delivery, open all cartons and inspect for concealed damage. If you find damage, DO NOT discard the carton or any contents of your package.
Please contact tensnetz.shop immediately at 281-293-8572. We will provide any assistance we can.
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