Return Policy

If the item is returned within 30 days, we will exchange or refund you the cost of the item (shipping fees not included). The customer will not be liable for title and risk of loss on such goods until the expiration of the 30-day period. We reserve the right to give authorization for returns to go through even after the 30-day period has passed. If the item is returned to stock after 30 days, a credit will be issued toward FUTURE PURCHASES ONLY. Please note that there are no returns on OVERSTOCK SALE items.

The products to be returned must be sealed in their original package with all the packing slips. They must be unused and not expired. Unless you received a product that was previously damaged before it got to your hands, a restocking fee of up to 30% may be applied upon inspection of the returned item, based on the condition of the returned item/packaging.

No returns are possible for custom-ordered items, items considered hygienic in nature, or consumable products.

*All shipping costs will be covered by the customer. Keep in mind that some of the items in our catalogue are offered with no shipping fees. For this reason, if you return one of these items the actual outbound shipping fees may be deducted from the refund provided. Before completing the refund process, all the returned items will be inspected. When exchanged for another item of equal or greater value, the original shipping fees may be waived.

Due to hygiene protocol there are certain products within our catalogue that MAY NOT BE RETURNED. There will be no refunds or exchanges made for the following:

Raised toilet seats, Commodes, Erection Aids, Catheters etc…

To assist us better in serving you, we REQUIRE that all returns be pre-arranged by calling 281-293-8572. RETURNS WILL NOT BE HONORED unless a RETURN AUTHORIZATION NUMBER is obtained prior to return of the product. If you have a problem or any questions about a product under warranty, please call us for further assistance.